Your Questions Answered
Is this the correct Oxygen unit for me?
On Oxygen always recommend that you talk to your doctor about your flow rate and oxygen requirements at the time of purchase.
What if the oxygen unit I purchase is not suitable?
On Oxygen will refund in full or offer a part exchange for another device that may be more suitable, provided the unit can be returned in the condition it was received. On Oxygen must be notified within the 7 days of purchase.
Is there a charge for delivery?
UK deliveries are FREE OF CHARGE
Rest of the world £120.00 ( £200.00 with stationary concentrators )
Do I pay VAT?
VAT is charged on all products but they are all VAT exempt for customers using for medical conditions that are UK or EU residents. VAT can be reclaimed by completion and return of a form that will be received with the product. Exports outside the UK and EU are are not charged UK VAT as this is classed as international shipping and you may pay your own countries import duties instead.
Can I purchase extra batteries or accessories?
Accessories and extra batteries can be purchased from On Oxygen, just click on shop to view our latest offers. Or tell us what you are looking and we will help you source it.
What does my warranty cover?
The Warranty on a purchased unit from On Oxygen covers all working parts and labour. All our medical units are sold with warranties from between 1-3 years.
What happens if there is a technical issue with my o2 concentrator?
On Oxygen have service technicians available to help resolve any issue you may have.
How do I get my oxygen concentrator serviced?
On Oxygen recommends an annual service. This can be done by ourselves or we are happy to recommend customers with a list of approved manufacturer service centres worldwide.
Is this equipment medically approved?
Yes. All our equipment carries the CE mark which is a key indicator of a product’s compliance with EU legislation; this enables the product to be supplied within the European market. All medical units carry ISO 13485 and ISO 9001.
Can I take my medical unit on an aircraft?
Yes! All our portable medical concentrators are approved for flying by the FAA (federal aviation agency). To see all approved concentrators follow this link: http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen